Every good commercial business should have a fair refund policy. Here is ours.
It applies to a one-month single tourist visa and a one-month multiple entry tourist visa for the following:
✓ We will refund 100% of the fee if you feel dissatisfied with our service.
✓ We will refund 100% of the fee if there is an error of our making on your visa application. Alternatively, we will simply ensure you get another one without charge.
✓ We will refund 100% of the fee if Vietnam Immigration refuses your visa application.
Processing time for refunds
* Depending on the bank, you will receive your refund within 7 days.
* By using Paypal, your refund will be processed within 1-2 days.
Please note: There is a no-refund policy on Business Visa Applications and RUSH or Urgent Visa Applications (for both tourist and business visa applications) submitted on our website.
It is essential to contact us immediately to prevent any unnecessary costs being incurred by yourself, in case of cancellations. If we have already sent the approval letter to you, we cannot reimbursed the visa fee if you have a sudden cancellation.